Terms and Conditions

Satisfaction guaranteed or your money back.

Return Guidelines: We offer a 100% satisfaction guarantee (unless specifically stated otherwise). Please contact our customer service if you are not satisfied with your purchase. You may return your purchase for any reason as long as your request is made within 10 days of delivery and it is returned in new condition in its original packaging. We will refund your payment minus the shipping costs we incurred once we receive the return. If the return is a result of our mistake (e.g., you receive an incorrect or defective item, etc.) we will pay the shipping costs.

Damaged Merchandise Policy: Please examine your order immediately upon receipt. We require to be notified of any damage claim within 2 business days of delivery. If notifying by email, please include item number, order number, description of damage and your phone number. We replace all items damaged during the shipment process with the same product.

Returning Merchandise: You must obtain a Return Authorization (RA) number before you can make a return. Please contact customer service by telephone at: 919-929-8944 or email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We reserve the right to refuse returns or give only partial refunds for returns that do not meet our returns guidelines.

Continental US Shipping Rates are as follows:

  • $0 - $15.00 = Shipping is $5.95
  • $15.01-$25.00 = Shipping is $6.95
  • $25.01 - $40.00 = Shipping is $8.95
  • $40.01 - $60.00 = Shipping is $11.95
  • $60.01 - $90.00 = Shipping is $14.95
  • $90.01- $120.00 - Shipping is $ 17.95
  • $120.01 - $150.00 = Shipping is $19.95
  • $150.01 & above = Shipping is $ $21.95

Rush shipping options:

Overnight, Second Day and Three Day Select are available.

Please contact us for rates and shipper options. Packages over one cubic foot are priced dimensionally .

TwigLiving Customer Service: 919-929-8944.